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DELIVERY/ SHIPPING POLICY

  • Shipping will be done by our drivers
  • Delivery in Dubai & Sharjah is 7 days a week. Rest of the Emirates 2 days a week
  • 24 hours from ordering the product will be delivered in Dubai & Sharjsh. And twice a week will be delivered to other Emirates in the UAE
  • Free delivery for over AED 100 purchase. AED 20 delivery charge will apply for orders less then AED 100

Refund Policy

Products are eligible for Refunds only if :

  • The wrong product was sent
  • The product is defective

Refunds will be done only through the Original Mode Of Payment

We accept returns within 24 hours of receipt, only if the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

Cancellation Policy

Customer can cancel their order 2 hours before delivery; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Ur Pets Life is the first fully dedicated mobile application in the UAE targeting pet owners and pet businesses.

We give pet owners the chance to shop or book services for their pets in a click of a button while also accumulating loyalty points along the way.

We also give the opportunity for pet business owners to showcase and advertise their business to reach a wider network of audience.

Address

Iridium building, al barsha first, Dubai
UAE, P.O.Box 454742


Call Us

04-8849449 between 9 am to 6 pm 7 days a week


Email Us

shopping@urpetslife.com

for shopping related questions


Competitions@urpetslife.com

for any competition related questions


Info@urpetslife.com

for any other question related to other application services

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